Terms and Conditions
At PrimeNetworkTech, we aim to deliver products and services that meet the highest standards of quality and reliability. However, we understand that returns or exchanges may occasionally be required. Please carefully review the return guidelines below before submitting a request.
Final Sale & Non-Returnable Items
The following items are non-returnable and are considered final sale:
- Software, license keys, and digital/downloadable products
- Prepaid cards, gift packaging, or activation codes
- Service fees, completed service work, and consultation charges
- Consumable items such as batteries, ink cartridges, thermal paste, and 3D printer filament
- Items returned damaged, used, unsanitary, or missing essential components
These items cannot be returned, refunded, or exchanged under any circumstances once opened or used.
Return Authorization (RMA Process)
All returns or exchanges require a Return Merchandise Authorization (RMA) Number.
- RMA numbers are valid for 10 days from the date of issuance.
- Items returned without an approved RMA will not be accepted.
To request an RMA, please contact our Support Team:
📧 info@primenetworktech.com
Returned items must include all original packaging, accessories, documentation, and product components to avoid additional charges.
Returns of Opened or Incomplete Items
If the item has been opened, used, or is missing parts, a deduction will apply based on its condition.
| Condition | Restocking Fee |
|---|---|
| Unopened & in Original Sealed Box (New Condition) | 20% |
| Opened Box with All Accessories Included (New Condition) | 30% |
| Opened Box with Missing Packaging / Accessories | 50% |
| Used Product Returned for Non-Technical Reason (“No longer needed”, changed mind, etc.) | Up to 80% |
Note:
- Shipping fees are non-refundable
- Applicable taxes will be refunded where required by law
Privacy Policy
At PrimeNetworkTech, we value and protect your privacy. We ensure that your Personal Information is handled responsibly and in compliance with applicable data protection standards.
What Personal Information We Collect
We collect Personal Information for the purpose of fulfilling orders, providing customer support, and improving your service experience. This may include:
- Contact Information: Name, mailing address, email address, phone number, and communication preferences
- Transaction Information: Order history, invoices, and product/service usage data
- Payment Information: Billing details required to complete a purchase
Important:
We do not store or retain your credit or debit card details.
All payments are securely processed through PCI-compliant payment gateways such as PayPal.
How We Collect Information
We may collect information when you:
- Register or update your account
- Place an order
- Communicate with our support team
How We Use Personal Information
We use your information to:
- Create and manage your customer account
- Process orders and deliver products/services
- Provide customer support and order notifications
- Improve website performance and service quality
- Send optional promotional offers (only if you opt-in)
You may update or modify your account details at any time by signing into your account dashboard.
For account closure or privacy inquiries, please contact us:
📧 info@primenetworktech.com